Shipping

Makers' Mrkt organises postage on your behalf via a third party shipping provider and has zero tolerance for rude behaviour to our staff due to shipping delays or courier error. On the rare occasion that you have been unfortunate to experience bad service from our shipping provider please get in touch and we will do our best to remedy this for you. We are really happy to help and find shipping delays frustrating too, so please be respectful while we do our best to assist you. 

For all shipping enquiries, damaged or lost parcels please email hi@makersmrkt.com

Australian Orders

Our parcels are sent via Couriers Please, Australia Post or Fastway Couriers and all products will be shipped within three working days of purchasing. If you would prefer we use an alternative service please advise and we can provide a shipping quote. 

Items that are printed to order, or those noted as taking longer to ship will take longer to be shipped, this will be noted on the product page. The majority of Australian metro packages will arrive within two days of dispatch with all expected within 7 days. Shipping speed can occasionally vary during peak periods such as Christmas or due to shipping delays due to Covid or natural disasters. If you requite a parcel by a certain date please notify us in the comment box at checkout, or alternatively by emailing shop@makersmrkt.com and we will do our best to accomodate. 

We offer local collection if you would prefer to pick up. Please select "pick up" at check out and wait for email notification confirming your item is ready. 

International Orders

Our flat rate New Zealand Service is collected by Couriers Please and then will be delivered by New Zealand Post once arriving in New Zealand. Please allow 10 working days after dispatch for NZ deliveries.

All other countries are charged at a flat rate. Shipping speed varies depending on location, but can be tracked via your tracking link. If you require a specific shipping service please ask and we can quote accordingly. 

Other details

Tracking your Order

You will receive a tracking number via email once your order has been fulfilled. You can use this to track your parcel and keep up to date with the delivery process. All parcels are sent with signature required on delivery. PO boxes or Parcel Lockers can not be used as signature is required.

Gift Wrapping

All packages come with the option of gift wrapping, please select this option in the product page or at checkout. If you would like to add a note we can do this for you. 

Packaging

Where possible we recycle packaging, so don't be surprised if your parcel comes in an odd box, we think it's more important to recycle than buy new packaging unnecessarily. We also recycle packaging materials from items we receive and use these to pad your fragile items. On the rare occasion that we purchasing new packaging we only purchase packaging made from recycled materials and avoid plastic products.

Damaged or lost parcel

We post your fragile items fully padded (almost excessively so) to help prevent damage. Unfortunately, we can't guarantee things will arrive safely once they leave our safe hands, but all of our parcels are sent with insurance. On the rare occasion that your parcel gets thrown around in transit causing damage please contact us within 24 hours with photos of the damaged packaging and goods. It is important that you do this promptly so that we can claim insurance and arrange a replacement for you. If a replacement is not available a refund will be issued, or a credit towards another product if you prefer.

On the rare occasion your parcel does not arrive, please contact us within one month of dispatch so that we can lodge an enquiry. It is important that you do this promptly as lost parcels can only be claimed by us with the shipping provider within two months of being dispatched. If you contact us within one month of dispatch we will endeavour to track your item and replace it if it is lost. Failing the same product still being available, we will either refund or credit you for the value of the product.

Please note that it is up to the customer to follow the tracking of their order. Any claims for missing parcels made after two months of dispatch are unable to be investigated and will be assumed lost. In this instance it will be up to our discretion if we choose to replace, credit or refund. 

For any other queries please contact us hi@makersmrkt.com