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Klarna FAQ
KLARNA FAQ
PAY IN 4 INSTALMENTS
Who is Klarna?
Klarna is a global payment and shopping provider that takes end-to-end responsibility for your payment. Klarna allows shoppers to buy now and pay later at more than 200,000 retailers around the world. Learn More.
What are 4 interest-free instalments from Klarna?
When you pay in 4 interest-free instalments with Klarna, your purchase is split into 4 payments automatically charged to your debit or credit card every 2 weeks. There is no interest and no fees when payments are made on time. It’s that easy.
Is there a cost for paying in 4 interest-free instalments?
There are no added costs or upfront fees when using this payment option. A late fee may be charged for payments made after the due date. View Terms Here.
What happens if I cancel or return my order?
As soon as we have received and accepted your cancellation or return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.
Why have I not been offered pay in 4 interest-free instalments?
Eligibility to pay in 4 interest-free instalments with Klarna is generated by algorithms that consider a number of factors. All orders are assessed individually, and if you have been accepted for a Klarna payment method before, it does not mean it will be offered for every order. In turn, being denied once does not mean you will be denied for all future orders.
How do I pay for my order?
As soon as your order is shipped, you will receive an email from Klarna outlining your payment schedule. Payments will be automatically withdrawn from the debit/credit card you provided at checkout.
Is my payment information safe? Your payment information is processed securely by Klarna. No payment details are shared with Makers' Mrkt. All transactions take place via connections secured with the latest industry standard security protocols.
I still have questions regarding payment, how can I get in touch?
Access 24/7 customer service in the Klarna app or review Klarna’s Customer Service page for a full list of FAQs.
Let us help you make your home perfect
Many customers have sought our services to help them procure the best items for their space or project. At Makers' Mrkt we work with Australia's most recognised Architects and Interior Designers to find ceramics, artwork and homewares for their interiors and we do this for private individuals too. We realise it can be hard to visualise an item from a photo, so we are always here to offer extra help.
See below a list of our current service offering.
Services
PHOTO SUPPORT:
Need help visualising our products side by side? We can send a collection of photos of those items together to help with your decision.
If you have a favourite item and would like suggestions for matching pieces, just ask, we can curate a complementary selection of objects.
TRY AT HOME (MELBOURNE):
We understand that sometimes you'd prefer to see items in your space before buying. With our Makers at Home service, we come to you with your preferred selection and some of our favourites.
$150 for an in-home product curation*.
*$150 consultation fee redeemable on purchases over $600 in one transaction at time of visit.
CUSTOM ITEMS:
Sometimes you just need something unique and need help finding the right Maker to make it happen. Ask us, we can manage the commission process and find the right creative for the job.
PERSONAL SHOPPER & GIFT SERVICES
We get it, you're busy! You want to gift thoughtfully, but you don't have time to do the research, or don't know where to start. At Makers' Mrkt, we can do your shopping for you, let us compile a list of options and once you've approved them we can sort the rest.
Our giftwrapping service ensures all gifts are wrapped to perfection in our custom MM wrapping. If you need us to write a love note on your behalf, don't be shy, let us know your heartfelt or hilarious wishes and we can ship direct to your loved ones.
INTERESTED IN THESE SERVICES?
Get in touch
If you would like us to visit you with a selection of your favourite ceramics and homewares, or would like to discuss your specific needs, please get in touch, we would love to hear from you!
